Returns & Exchanges

Our Return Policy

ThreeCranesGallery.com is committed to customer satisfaction. We accept returns on all products sold by ThreeCranesGallery.com. Simply return the item to us within 20 days of receipt and we will promptly process your refund. Items should be returned in their original packaging and with original tags to be considered for refund. We will issue credit for the return shipping costs if the return is a result of our error. (Wrong Item, Damaged)

Timeline for Returns

All returns must be returned back to ThreeCranesGallery.com within 20 days of receipt. We estimate up to 10 business days of transit back to us. We will process your return upon receipt and issue your refund promptly. Please allow 21 days from the time of receipt of your return for processing. Expect to receive your refund within four weeks after dropping your package with a return shipper. It may take up to two (2) billing cycles for your credit to show in your account.

Orders Returned after 20 Days

Orders extending beyond the 20 day return window are not eligible for full refund. Merchandise credit will be given if you do choose to return it, provided product is unworn and has original tags.

Exchanges

If you receive a defective item, the wrong item or the wrong quantity, please return using the enclosed label and packing slip. We will resend the correct item to you and refund the return shipping costs due to our error.

If you wish to receive an item in exchange for the original item (including different size and/or color), please return the original item with our original Packing Slip and packaging, and place a new order for the item of your choice. We will process your refund upon receipt of the original item. You do not have to wait for us to receive the original item before placing the new order. For personal service, call 1-215-862-5626 and speak to one of our customer service representatives.

Refunding Delivery Charges

Unfortunately, we cannot refund original delivery fees placed for online orders unless the reason for return was our fault. In the case of items not as pictured, initial shipping fee will be refunded, but return shipping will not be credited. If you cancel your order after the item has been shipped from our warehouse, delivery and handling costs will not be refunded.

NOTE: All returns and exchanges are reviewed. We do not process returns or exchanges for items that were not purchased at ThreeCranesGallery.com and items will not be returned to you.

Other Items

We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn. ThreeCranesGallery.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from ThreeCranesGallery.com.

Lost your Packing Slip?

Send return/exchange to:
Three Cranes Gallery
c/o Returns
82 S Main St # B
New Hope, PA 18938

Be sure to include all of your order information so we can process your return/exchange as quickly as possible.